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Returns and Exchanges

If for any reason you need to return or exchange an item, CoffeeForLess.com has a new online Returns system to help expedite the process. We will handle your return by either promptly exchanging the item or issuing a credit or refund. The following items outline the steps you must take to request a return or exchange. Please note the terms and conditions below. If you have any questions, you may reach us through our contact form, or call our customer service line TOLL FREE 9am - 5pm ET at (800) 261-2859.


 Requesting a Return Merchandise Authorization (RMA)

Launch Returns Center


Terms & Conditions

The following terms and conditions apply to RMAs and exchanges:

  • We will accept returns within 30 days of your receipt. Exceptions to this are damaged and defective items, which have their own return policy (see below).
  • Returned merchandise must be in saleable condition, with manufacturer's original packaging.
  • Sorry, shipping fees are not refundable.
  • Coffee machines and water coolers are subject to a 20% restocking fee.
  • Damaged products: If a package arrives and is damaged, please notify us via our contact form, or call our customer service line TOLL FREE 9am - 5pm ET at (800) 261-2859. Claims against a common carrier must be made by us.
  • Save all packaging for any claims.

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Viewing your RMA request

You can view the status of your request at the Returns Center under the Your Returns tab after you've entered your e-mail and order number.


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Processing your RMA
  1. Make sure your return package abides by our terms and conditions before sending it out.
  2. Ship your return package insured via any shipping carrier you choose. Please save all tracking information received.
    Note: Please return packages only to the address provided on the label. Returning a package to an address not listed on the RMA may cause delays in receiving your refund or exchange.
  3. Your replacement/refund will be sent once we have received the return package.

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What if my RMA request was denied?

Should you wish to follow up with us regarding a denied RMA, please use our contact form, or call our customer service line TOLL FREE 9am - 5pm ET at (800) 261-2859.


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